We respect the dignity, privacy and independence of everyone who uses our services:

• We will always work to maintain your privacy, dignity and modesty
• Our staff should always treat you without discrimination and within the law
• We should recognise individual differences and respond to these with sensitivity
• We have a responsibility to make your time with us as pleasant as possible

We recognise that in some cases we may have to compromise on these principles in order to provide you with the best treatment. In this case, we will make every effort to minimise the impact. Where possible, we will always discuss this with you, ensuring that you are informed about the issue and its effect.