Check In

When you arrive at the emergency department as a patient, after registration you will be assessed by a nurse who will determine the nature of your illness or injury and how urgent it is for you to be seen.

Assessment

During this assessment if necessary you will be seen by one of the specialist areas of our emergency department according to the nature of your injury/illness.

Treatment

• Resuscitation – for people with life threating injuries or illness
• Majors – for people with very urgent injuries or illness
• Minors – for people with less urgent injuries or illness
• Primary care – for people whose injuries or illness can be assessed by a GP

Outcome

People who need further treatment will be admitted to a hospital ward. Most people will be able to leave the Emergency Department after treatment.

Our Paediatric Emergency Department cares for children and young people who need special care for serious medical or surgical conditions.

Visiting the emergency department with your child or young person can be daunting, but our trained staff are on hand to care for them and support you whilst they are assessed and receive treatment.

We have two resuscitation beds, five cubicles and three observation areas.

Our Urgent Treatment Centre is equipped to deal with both illnesses and minor injuries.

You may be referred to our UTC if you attend our Emergency Department with a minor condition, where you will be offered a pre-booked appointment.

Appointments are also available by calling 111.

Please arrive within 10 minutes of your allocated appointment. Due to pressures, we cannot always guarantee you will be seen immediately.

If you feel your condition changes or worsens, we would advise you return to the Emergency Department for re-assessment, or call 111 or 999. 111.nhs.uk can also provide online advice for your care.

If you need to change or cancel your appointment, please call 01204 390300 to speak to our team.

Our Same Day Emergency Care unit provides rapid assessment and treatment of patients who do not need admission to hospital.

The team can diagnose and treat patients as well as prevent deterioration that could lead to an emergency admission.

We are able to treat a number of conditions including:

• Abdominal Pain
• Breathing problems/exacerbation of COPD
• Cellulitis
• Chest Infections
• Deep Venous (Vein) Thrombosis
• Exacerbation of Asthma
• Falls
• Gastroenteritis
• Headaches
• Urinary Retention and Tract Infections

If your care isn’t urgent or an emergency, you can access support by booking an appointment with your GP or by visiting a local pharmacy.

Local pharmacies can provide advice and treatment for a range of common conditions and may be able to provide prescription medicine without needing to see a GP.

You can find your nearest pharmacy on the NHS website.

If you have an illness or injury and need medical help outside of normal working hours there are lots of local services available to you such as pharmacies and out of hours GP services.

The GP out of hours service can be contacted by phoning your own GP surgery and following the instructions on the answering machine.

Alternatively, you can phone BARDOC directly on 0161 763 8940.

Access to urgent dental care is available for patients across Greater Manchester, supported by the Urgent Dental Care Helpline (0333 332 3800).

Bolton has one urgent dental care site, but patients may access any of the 13 in Greater Manchester.